{"xsrfToken":"f9399ce2e742d098bee9abf72c218df56a7ba357_lout","branding":{"id":"3","key":"srd","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf3c8f89-eabc-44e2-a2be-9b3e96771c3d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTUxZTI4NC1hNzkxLTQ1MTYtYTM5MC0wNWYxNTljODU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmM2M4Zjg5LWVhYmMtNDRlMi1hMmJlLTliM2U5Njc3MWMzZCI6WyJyZWFkIl19LCJleHAiOjE3NDQxNjMwNTksIm5iZiI6MTc0NDE2MjQ1OX0.VbPQ09DwMmjOi8t4U7e4RZKmjAwyf0eK-tuH-KrNh0E&client=6151e284-a791-4516-a390-05f159c85808&mode=fit","logoId":"cf3c8f89-eabc-44e2-a2be-9b3e96771c3d","isLogoAvailable":true,"helpCenterTitle":"__","sharedPortalName":"Cystotech","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"__","sharedPortalName":"Cystotech","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005f7e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e93480a2-a5ae-4efe-8b05-e3d6af8f375a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTUxZTI4NC1hNzkxLTQ1MTYtYTM5MC0wNWYxNTljODU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5MzQ4MGEyLWE1YWUtNGVmZS04YjA1LWUzZDZhZjhmMzc1YSI6WyJyZWFkIl19LCJleHAiOjE3NDQxNjMwNTksIm5iZiI6MTc0NDE2MjQ1OX0.3i6O_SMjQrPJoZ_FTVlbxs0wO1d-eXFhbbmhHf53_qk&client=6151e284-a791-4516-a390-05f159c85808&height=300&mode=fit","bannerMediaApiFileId":"e93480a2-a5ae-4efe-8b05-e3d6af8f375a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"srd","projectId":10044,"serviceDeskId":3,"name":"Customer Support","description":"<p>This platform is designed to be your centralized resource for reporting incidents, requesting assistance, and providing valuable feedback.</p>\n<p>Our primary objective is to offer swift and effective solutions and answers tailored to meet your specific needs.</p>\n<p>We understand the critical nature of your queries and are committed to delivering prompt and reliable support.</p>\n<p>Best regards, Cystotech Support Team</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"82","name":"Any kind of feedback","descriptionHtml":"<p>Contact information</p>","callToAction":"Any kind of feedback","introHtml":"","icon":10480,"iconUrl":"https://cystotech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[24],"key":""},{"id":"83","name":"Report an adverse event (Incident)","descriptionHtml":"<p>Contact Info</p>","callToAction":"Report an adverse event (Incident)","introHtml":"","icon":10508,"iconUrl":"https://cystotech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[24],"key":""},{"id":"81","name":"Request support or information","descriptionHtml":"<p>Contact information</p>","callToAction":"Request support or information","introHtml":"","icon":10466,"iconUrl":"https://cystotech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[24],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cystotech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Please select your issue type below"}],"orderMapping":{"24":[83,82,81]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bd268292-6b58-3a68-93d9-9c0a821ef2f2","appLinkName":"System Confluence","appLinkUrl":"https://cystotech.atlassian.net/wiki","spaceKey":"SRD","spaceName":"servicedesk","spaceUrl":"https://cystotech.atlassian.net/wiki/spaces/SRD","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://cystotech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTUxZTI4NC1hNzkxLTQ1MTYtYTM5MC0wNWYxNTljODU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNjM2NTksIm5iZiI6MTc0NDE2MjQ1OX0.y0KW9zXGnaIglE0FD5-C0xAsirUQgeQOjVK7BzXUGFE","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"6151e284-a791-4516-a390-05f159c85808","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":81,"projectId":10044,"form":{"name":"Request support or information","descriptionHtml":"<p>Contact information</p>","callToAction":"Request support or information","intro":"","instructions":"<p>Contact information</p>","icon":10466,"iconUrl":"https://cystotech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10329","fieldConfigId":"10546","label":"First name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10330","fieldConfigId":"10547","label":"Last name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10332","fieldConfigId":"10549","label":"Phone number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10340","fieldConfigId":"10557","label":"Organization","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10341","fieldConfigId":"10558","label":"Describe the Request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/81","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/81","calendarParams":{"firstDay":0,"date":"2025-04-09T03:34:19+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bd268292-6b58-3a68-93d9-9c0a821ef2f2","appLinkName":"System Confluence","appLinkUrl":"https://cystotech.atlassian.net/wiki","spaceKey":"SRD","spaceName":"servicedesk","spaceUrl":"https://cystotech.atlassian.net/wiki/spaces/SRD","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://cystotech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MTUxZTI4NC1hNzkxLTQ1MTYtYTM5MC0wNWYxNTljODU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNjM2NTksIm5iZiI6MTc0NDE2MjQ1OX0.y0KW9zXGnaIglE0FD5-C0xAsirUQgeQOjVK7BzXUGFE","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"6151e284-a791-4516-a390-05f159c85808","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cystotech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f9399ce2e742d098bee9abf72c218df56a7ba357_lout","baseUrl":"https://cystotech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cystotech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6151e284-a791-4516-a390-05f159c85808","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9ac34145fd1145fdaa77a308518642ed","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}